* Affiliated Management office will be closed on Friday, April 19th
If it's medical, criminal or fire related, Call 911
This is the "Caldwell House" apartment building
Address: 527 Bloomfield Ave, Caldwell
If emergency personnel need to reach us, they can either try 00 on the intercom or if after 10pm or before 8am, have them call the emergency # which you can find on our answering machine message.
If you see fire or smoke in or outside of the building, if you fear for your safety, if you need an ambulance, or anything like that, call 911 immediately. Make sure you tell them that you are located at the Caldwell House apartment building, which is at 527 Bloomfield Ave in Caldwell. Then call us so we are aware of it.
If you are in your apartment and you hear the incredibly loud building fire alarm going off, go outside until the fire department gives the all clear. If they don't arrive shortly, contact us from the front door intercom or call 911 from outside. No cell phone, use the phone at 7-Eleven or another local business (Midas, Pep Boys)...
If you smell gas, open your windows and try contacting the Resident Managers. We can re-light your pilot light(s) (if your range has pilot lights), shut off the gas in your apartment, etc. If you can't reach us, contact PSE&G at 800-436-7734.
See our FAQ page for info about what to do in a power outage. This would only be an emergency situation if you have medication that needs to be refrigerated or something like that.
If a pipe bursts in your apartment, your bathtub, toilet, or sink backs up so badly that you can't fix it with your plunger, contact us. We have plungers and snakes and all that, and if we can't fix it, we will contact plumbers, sewer/drain company, or whatever is relevant. ...and we can shut off the water, we have mops, a wet vac, etc.
If the fire alarm goes off and you have a cat, best thing to do would probably be to put your cat in a carrier, then leave your cat in your car (with a window cracked or A/C turned on) until we get the all clear. If possible, it's a good idea to keep a bag of food and other cat supplies somewhere in your apartment in case of emergency.
If there is a fire, we will notify the fire department of every apartment that we are aware of that has a cat.
If your cat or other approved pet is having an emergency situation and needs veterinary care, but your regular vet is closed:
Other pet-related emergency resources:
To contact the Resident Managers in a genuine emergency, or whoever is on call if they are away:
There is always someone on call 24/7/365, but there may be moments where we are driving, or have no signal temporarily, or something like that...
Only call our emergency number in an actual emergency. Not an inconvenience, but an outright emergency.
If you call that number, you will reach whoever is on call, and you will be pulling them out of their day-job, getting them out of bed, or whatever they are doing at the time. If it is not an emergency worthy of that, call the regular number and leave a message or e-mail us. If it is worthy of that, call the emergency number, which is on the outgoing message of our answering machine.
|Incident||Is it an emergency?|
|"...well, it's not really an emergency, but..."||No|
|Police/fire/EMTs are in your apartment||Yes|
|See fire or smoke||Yes|
|Building fire alarm is going off||Yes|
|Smell natural gas||Yes|
|Significant, active leak under sink or behind toilet||Yes|
|Backed up sink/tub/toilet going on to floor||Yes|
|Backed up sink/tub not going on to floor||No|
|Backed up toilet not going on to floor||Yes, if you have to go|
|Backed up sink/tub/toilet when you were not using it||Yes|
|No hot water||Yes|
|Neighbor's smoke/CO detector is going off, not home||Yes|
|No heat (...in the winter)||Yes|
|Water coming out of ceiling/wall||Yes|
|Elderly neighbor fell||Yes|
|Something else is happening that will cause damage to the apartment||Yes|
|Neighbor has a DJ with 30 guests at 4am||Yes-ish, but call PD non-emergency|
|Shower/faucet slow drip||No|
|Locked yourself out of your apartment||No|
|Someone parked in your space||No|
|You want to notify us that you have a loaner car||No|
|You need someone else's phone number||No|
|You have a miscellaneous question||No|
Some recommended emergency-related items to get for your apartment now, before an emergency happens and you need them
We generally don't get tornadoes, hurricanes, or earthquakes here. When we do they are infrequent and they are usually not very severe. In the in the unlikely event of a natural disaster or terrorist event effecting the Northern New Jersey area, refer to the following resources. See "Emergency resources" above for additional contact info.
The NJ Parkway is a north-south evacuation route, but in many cases, you would want to take 46 West to 80 West if you had to leave New Jersey and stay away from New York City. ...or 280 West to 80 West.